WA.cr

Number won't connect

Fix the most common reasons a WhatsApp number fails to link to WA.cr.

Most connection problems come down to three things — and each has a quick fix. Work through the checks below and your number should link on the next try.

Steps

  1. Confirm the number is set up as a WhatsApp Business number.
  2. Check it isn't connected to another WA.cr business.
  3. Make sure you have admin access to the number.
  4. Wait a few minutes, then start the sign-up again.
  5. Request a fresh confirmation code and enter it.
  6. Watch for the "Connected" status.

The three usual causes

Almost every failure is one of these.

  • Not eligible: the number isn't enabled for WhatsApp Business yet.
  • Already connected: if it's linked to another WA.cr business, disconnect it there first. If it's with another provider, keep it there. Once Meta has moved your business to its new account model (in stages until mid-October 2026), the number can connect to WA.cr too. See Use your number with another provider.
  • No admin access: you need admin rights on that number to link it.

If it doesn't work

  • Try again after a short wait; some checks just need a moment.
  • Use the number "+91 98765 43210" only as an example, never your live line.
  • If it still fails after a few tries, click contact support in the error, or open Help and choose Message support. The error goes with your message (how Help works).