Conversations
Your shared inbox — reply, assign, take notes and stay organised.
- Reply to a customerOpen any WhatsApp conversation in your shared inbox and type to send a reply.
- Assign and label chatsHand a conversation to a teammate and add labels to organise and route your inbox.
- Internal notes and mentionsLeave private team notes on a chat and @mention a teammate to pull them in.
- Pin and star messagesPin key messages for the whole team and star messages to find them again later.
- Set a reminderSet a follow-up reminder on a conversation and it pings back when it's due.
- Voice notes and transcriptsSend a voice message and read automatic transcripts of customer voice notes.