WA.cr

Reply to a customer

Open any WhatsApp conversation in your shared inbox and type to send a reply.

Every WhatsApp conversation lands in one shared inbox, so you and your team can reply from the same place without juggling phones.

Steps

  1. Open WA.cr and go to your inbox.
  2. Find the customer in the conversation list on the left.
  3. Tap the chat to open the full thread.
  4. Click into the message box at the bottom.
  5. Type your reply.
  6. Press Send to deliver it on WhatsApp.

Find a conversation faster

Use the search box at the top of the inbox to find a customer by name or number. You can also filter by label to narrow the list to one type of chat.

If it doesn't work

  • If your message won't send, check that your number is connected in Settings.
  • If it's been more than 24 hours since the customer last messaged, WhatsApp needs an approved template instead of a free reply.
  • If the chat is missing, clear any active filters and search again.