WA.cr

Send a template message

Use an approved template to message a customer outside the 24-hour reply window.

Outside WhatsApp's 24-hour reply window you must send an approved template, and WA.cr makes picking and sending one quick.

Steps

  1. Open the conversation with the customer.
  2. Find the template option in the message box.
  3. Browse your approved templates and choose one.
  4. Fill in any placeholders, such as the customer's name.
  5. Check the preview reads correctly.
  6. Press Send to deliver it.

When you need a template

WhatsApp only lets you send a free-form reply within 24 hours of the customer's last message. After that window you must use a template, which WhatsApp has reviewed and approved in advance. Inside the window you can reply normally.

If it doesn't work

  • If the template option is missing, the chat may still be inside the 24-hour window, so reply normally.
  • If a template isn't listed, check it shows Approved rather than Rejected.
  • If a placeholder is blank, fill every field before sending.