Pin and star messages
Pin key messages for the whole team and star messages to find them again later.
Pinning and starring help important messages stand out, so your team always sees what matters and you can find things again.
Steps
- Open the conversation with the message you need.
- Hover over or long-press the message to show its options.
- Choose Pin to keep it visible for the whole team.
- Optionally set the pin to auto-expire after a set time.
- To save a message for yourself, choose Star instead.
- Open your starred list later to find it again.
Pin vs star
A pin is shared: everyone on the team sees a pinned message at the top of the chat, which is handy for an order detail or a delivery note. Pins can auto-expire so old ones clear themselves. A star is personal: it bookmarks a message so you can find it again later.
If it doesn't work
- If the pin option is greyed out, ask your admin to confirm your role can pin.
- If a pin disappeared, it may have reached its auto-expire time; pin it again.
- If you can't find a starred message, open your starred list rather than scrolling the chat.