WA.cr

Complete your WhatsApp billing setup

Add a payment method to your Messaging Account in Meta's Billing & payments so WhatsApp will deliver your messages.

Your number can be connected and still not send messages until WhatsApp has a payment method on file. This is set up on WhatsApp's own billing page, not in WA.cr. It takes a couple of minutes.

Steps

  1. Open Meta's Billing & payments at business.facebook.com/latest/billing_hub/accounts. (From Meta Business Suite: Settings → Billing & payments.)
  2. Click Messaging accounts.
  3. Click Add payment method on the messaging account for your number. If a payment method is already there, you'll see View details instead — open it to fix or replace the card.
  4. Complete the payment flow and save.
  5. Return to WA.cr — once WhatsApp accepts the payment method, messaging activates automatically.

Don't see Messaging accounts? Meta is moving every business to this layout between 23 September and 15 October 2026, and yours hasn't moved yet. Pick your WhatsApp Business account on the same Billing & payments page and click Add payment method there. Nothing else changes for you when the move happens.

The messaging account is the one whose ID WA.cr shows as Messaging Account ID (WABA ID) under your number's WhatsApp details. It's the same number Meta used to call the WhatsApp Business Account ID.

Meta's own step-by-step guide is here: Add a credit card to your WhatsApp Business Platform account.

Why you're seeing this

WA.cr shows an "Action required" banner when WhatsApp tells us one of two things:

  • Your account is approved but billing setup is still pending — you haven't added a payment method yet.
  • A message was rejected because of a billing or payment issue on your WhatsApp account.

Until billing is set up, WhatsApp won't deliver your messages, so the banner stays until it's resolved.

Before you start

  • Use the same Meta/Facebook account that owns your business in Meta Business Suite.
  • Have a valid card or supported payment method ready.
  • You'll need admin access to the business in Meta Business Suite.

After you add it

  • The "Action required" banner clears on its own once your next message goes through.
  • You don't need to reconnect your number or re-enter anything in WA.cr.
  • If the banner is still there after a few minutes, send a test message and refresh the page.

If it doesn't work

  • If Billing & payments opens on the wrong business, switch business at the top left of Meta Business Suite, or make sure you're signed in to the right Meta/Facebook account.
  • If your payment method is declined, try a different card or contact your bank.
  • If messages still fail after billing is added, reach out to support so we can check your account status.