Your team now hears about a booking
Every booking used to message the customer twice and tell your side nothing but a badge in the diary. The person a booking lands on now gets an email and a WhatsApp message, and a request that needs approving says so.
Released 3 September 2026
When a booking lands for someone on your rota, they are now told — by email and on WhatsApp — instead of it waiting quietly in the diary.
What's new
- The person it lands on hears about it — from your booking page, from the diary, from a chat or through the API. Before this, a booking sent two messages and both went to the customer.
- A booking that needs approving says so — and the button opens the diary at the right place, so nobody has to go looking for what is waiting.
- They see who is coming — the customer's name, their number, their email and whatever they typed when booking, so your team can prepare or ring ahead.
- A number and an address of their own — set them on each person's row under People. Leave a box empty and we use the details of the team member they are linked to.
- "Nobody can be told" is said out loud — somebody with no number, no address and no linked login is flagged in red on their row, so you find out before a booking is missed rather than after.
- A new approval template — on the Notifications step, "Template that asks your team to approve a booking". A booking that is already going ahead has its own, "Template that tells your team a booking is confirmed" (since 29 October 2026) — never the confirmation template your customers get. Someone whose number is the customer's, because they booked their own diary, gets no WhatsApp alert.
The email costs nothing and is always sent. The WhatsApp message is a paid one each time, because your own team have not messaged your business number and the free 24-hour window only opens for people who have — so if you leave a template empty, the email still goes.