Your customer can follow their order
Orders you take payment for in chat now show your customer where things stand, and WhatsApp Orders is included on every plan.
Released 16 August 2026
When a customer pays you in chat, WhatsApp puts an order on their phone — and it now keeps up with you. Until now that screen said "pending" forever, however far along you actually were.
Now it follows the order for you:
- The moment their payment comes in, it says you are preparing the order.
- Every status you set on the Orders page goes to them too — packed, on its way, complete or cancelled.
- Your customer can open it at any time, so there are fewer "where is my order?" messages to answer.
You do not have to do anything to switch this on. If you would rather your customers were not updated automatically, turn it off for a workspace under Settings → WhatsApp Orders.
WhatsApp Orders is also now included on every plan, with nothing extra to pay for it — you still only pay for the messages you send. You will find the setup under Settings → WhatsApp Orders, where you can connect a catalogue and choose how delivery, charges and payment are handled.