Name your phone lines
Give each voice line a name and a logo, so your team can tell Sales from Support at a glance instead of reading phone numbers.
Released 16 August 2026
If you run more than one phone line, they all looked the same — a row of identical phone icons labelled by number. Now each one can carry its own name and logo.
What's new
- Give a line a name — open the line from your channels list and call it what your team calls it: "Sales", "Support", "Mumbai office". The name shows everywhere the line appears, so nobody has to remember which number is which.
- Add a logo — upload a square image and it replaces the standard phone icon in your channels list, your chat sidebar, and on call bubbles in the inbox.
- Your callers never see either — the name and logo are for your team only. What people hear when they ring you is unchanged.
- Change your mind any time — clear the name to go back to showing the number, or remove the image to go back to the standard icon.