Customers get reminded before their appointment

Released 17 August 2026

Your booking settings have offered "remind them a day before" since the day bookings launched — and ticking it did nothing. Nothing in the platform ever read the setting. It does now, and the reminders go out.

What's new

• Pick up to four moments — two days before, the day before, two hours before, half an hour before. Every booking taken from then on carries them.
• Both ways of reaching them at once. Each reminder goes out by email whenever the customer gave an address, and on WhatsApp when they gave a number and you have named an approved template under Settings → Appointments → Notifications.
• Either one arriving is enough. A shop with no WhatsApp template still reminds everybody who left an email address, and email costs you nothing.
• Cancelling stops them. So does marking someone completed or a no-show — nobody gets a reminder for an appointment that is already settled.

Worth knowing

• A booking made too late simply misses that reminder. Book at nine for a ten o'clock slot and the "two days before" reminder does not fire the second you finish booking — it is skipped.
• Reminder templates take four things, in this order: the customer's name, the service, when it is, and your workspace name. WhatsApp refuses a template whose count does not match, so a template built any other way will not send. Email still goes out either way.
• Existing bookings keep the reminders they were taken with. Changing the times you have chosen affects bookings made from that point on, not ones already in the diary.