Connect email as a channel — mail lands in your shared inbox
Connect a mailbox (Gmail, Zoho, Outlook or your own server) and email threads arrive in the same inbox as WhatsApp — matched to the right contact, ready for your automations. Free, with no per-message charge.
Email is now a WA.cr channel — connect a mailbox and messages arrive right next to your WhatsApp chats.
What's new
- Connect any mailbox — go to Settings → Channels → Add a channel → Email. Pick your provider (Gmail / Google Workspace, Zoho, Outlook / Microsoft 365, or enter your own server), sign in with an app password, and WA.cr checks the details before saving. Your password is stored encrypted — only the mail worker can read it.
- Email in your shared inbox — incoming email is matched to the right contact and threaded into your inbox alongside WhatsApp and Instagram, so your whole team works from one place and every message is on the record.
- It triggers your automations — an inbound email is a real customer message: it can start a Drip or an Auto Flow, just like a WhatsApp message. Your automations can send email too.
- Free, and counted — email carries no per-message charge. It's still recorded in your analytics like every other channel — so you can see it, you're just never billed for it.
- Replying from the chat is coming next — today you reply to email through your automations and the developer API; sending a reply straight from the chat thread lands in a follow-up.