WA.cr

Number masking

Hide customers' phone numbers from teammates who don't need to see them.

Number masking is a privacy setting that hides customers' phone numbers from teammates who don't need them, while letting everyone keep chatting normally.

Steps

  1. Open WA.cr and go to your settings.
  2. Find the number masking option.
  3. Turn masking on.
  4. Choose which roles still see full numbers.
  5. Save your changes.
  6. Ask a teammate to confirm numbers now look hidden.

Who can change it

Only the Owner controls number masking. When it is on, agents can still reply to and serve customers, but the full phone number stays hidden from them. This protects your customers' privacy and keeps sensitive details with the people who need them.

If it doesn't work

  • If numbers still show, confirm masking is turned on and saved.
  • If you can't find the setting, sign in as the Owner.
  • If a teammate needs full numbers, give their role access in the setting.