Store order notes now appear in the conversation
Notes your team writes on a WooCommerce order show up in the customer's chat as private notes — visible to your team, never to the customer.
Released 16 July 2026
Notes written on a WooCommerce order now appear right inside the customer's conversation — as private notes only your team can see.
What's new
- Order notes flow into the chat — when someone on your team adds a private note to an order in your WooCommerce admin, it appears in that customer's conversation as a centred note card, with the author's name and a WooCommerce tag.
- Private means private — these notes are never sent to the customer, never affect your unread counts or reply windows, and are never billed. They're context for your team, exactly where your team needs it.
- No duplicates, no noise — automatic entries (like status changes) stay out of the chat, and notes you send from the chat to the store don't echo back in.
- Timing — a note arrives with the order's next update, so notes you add while working an order (updating status, fulfilling) show up right away. A note on an order you don't otherwise touch again lands the next time that order syncs — hit Sync on the connection if you want it in the chat immediately.