Share a number with another provider without double replies
Turn off WA.cr's automated replies on one WhatsApp number, so only your other provider answers customers there. Your team, broadcasts and reminders keep working as before.
Released 24 September 2026
When another provider answers customers on one of your numbers, WA.cr can now stay quiet there, so each customer gets one answer.
What's new
- Automated replies on this number. A new setting on each WhatsApp number's page. Turn it off and WA.cr won't answer customers' messages on that number by itself: no Auto Flows started by a message, no AI assistant replies and no automatic cart replies.
- Everything else keeps working. Your team can still reply, and broadcasts, Drips, reminders, order updates and API sends still go out from the number.
- Carts still reach you. A cart sent to the number still appears in Orders, and you're still notified. Only the automatic reply is skipped.
- No answer from another number instead. While the setting is off, WA.cr doesn't reply to those messages from any of your other numbers either.
- Nothing changes until you say so. Every number starts with automated replies on, as before.
This setting doesn't turn off the Meta Business Agent, which Meta runs itself.
Open Settings, then Channels, pick the number and untick Automated replies on this number.