See when WA.cr Support opened a chat
A chat opened by support while helping you is now marked as read by WA.cr Support, instead of showing your own name. Your team's own read marks stay exactly as they were.
Released 16 July 2026
When WA.cr Support opens one of your chats to help, the chat now says so — instead of showing your name on a conversation you never opened.
What's new
- Support reads are marked as support — a chat opened during a support session shows a WA.cr Support marker, so you can always tell your team's activity apart from ours. It sits beside your team's read marks rather than replacing them.
- Your own read history is left alone — previously a support visit could take the place of your own "seen" mark on that chat. Your team's read marks are now untouched by anything support does.
- Your unread count stays honest — support opening a chat no longer clears it from your team's unread list, so nothing quietly disappears from your queue before you've seen it.
- This is on top of the controls you already have — support still only signs in when you allow it, always time-boxed, with every action in your activity log.