See every booking payment in one place
Appointments → Payments lists every booking that took money — what it cost, how it was paid, where it stands and what was refunded — and pins the refunds that need you first.
Released 30 October 2026
Appointments now has a Payments tab: a statement of every booking's money, with the refunds that need you pinned at the top.
What's new
- One entry per booking. Each shows the customer, the amount, the booking's day and service, how it was paid (WhatsApp Pay or your payment gateway) and where it stands: Paid, Pending, Unpaid, Refund pending, Refund failed or Refunded.
- Refunds at a glance. A refund hangs off its booking, with its amount and when it went back — or how long it has been refunding.
- Needs you. Money still owed back that is waiting, stuck or refused is pinned first, whatever the dates you are looking at, with a link straight to the booking.
- Filter by date, status and how it was paid. This month, last month, the last or next 30 days, or your own dates; every filter shows how many bookings it has.
- Open a booking from its payment. Open takes you to the booking in the Diary, on its day, highlighted.
Worth knowing
- Booking payments only. Event tickets, form payments and store orders are not listed here.
- Read-only. Refunds are still issued or marked on the booking in the Diary.
- Masked numbers stay masked. A teammate who sees customer numbers masked sees them masked here too, without payment references.