A friendly reply the moment your AI hands a chat to your team
When your Meta Business Agent hands a customer to your team, WA.cr now tells them a person has their message — and stops the AI's late "someone will be with you shortly" follow-up.
Released 6 October 2026
When your Meta Business Agent hands a chat to your team, your customer now hears from you straight away — and no longer gets the AI's own "someone will be with you shortly" an hour later.
What's new
- One short reply, sent at once. The moment the AI hands over, WA.cr sends one message from your number: "Thanks — our team has your message and will reply right here."
- No late follow-up from the AI. Meta's agent normally sends its own "Someone will be with you shortly!" about an hour after handing over. Our reply takes the chat back from the AI, so that message never goes out.
- Your words, if you like. Open the agent's Overview tab and find Reply when the AI hands over. Change the text, or leave it blank to use ours.
Worth knowing
- On by default for every number with the Meta Business Agent. Untick the box and save to switch it off.
- The chat stays in AI handoffs until someone on your team actually replies — this message doesn't count as an answer.
- Charged like any other message.
- Automated replies off means no reply here either. If you've switched off automated replies on a number, this message isn't sent.