Know your customer — right inside the chat
Click a contact's name in chat to open a side panel with their key details, order history and lifetime value — and edit the contact without leaving the conversation.
Released 10 July 2026
See who you're talking to — their details, orders and value — without leaving the conversation.
What's new
- Click the contact's name at the top of a chat (or choose View contact from the chat menu) to open a contact panel on the right.
- At a glance: their phone, email, country, where the contact came from, and whether they've opted out of marketing.
- Quick numbers — how many orders they've placed, their lifetime value, when they last ordered, and how long they've been a customer.
- Their most recent orders are listed right there, each one a click away from the full order.
- See who on your team the chat is assigned to and which lists it's on, plus the contact's saved custom fields and tags.
- Team members with contact-editing access can update the name, email and country inline — or jump to the full profile for everything else.