Give teammates access to only their channels
You can now restrict a Manager, Agent or Viewer to specific channels — they'll only see the chats, messages and contacts for the channels you assign them. The owner always sees everything.
Released 23 July 2026
Your team no longer has to share one big inbox. You can now give a teammate access to only the channels they work on — and everything else stays out of their view.
What's new
- Assign channels per teammate — in Settings → Team, pick which channels a Manager, Agent or Viewer can see. Leave “All channels” on to keep full access, exactly as before.
- They see only their channels — a restricted teammate's inbox, message threads and contacts show only the channels you assigned. Chats on other channels simply aren't there for them.
- And can only act on their channels — sending, replying, scheduling, broadcasting and the rest are limited to their assigned channels too, so nothing goes out on a channel they don't handle.
- Set it when you invite — choose a new teammate's channels right on the invitation; it applies the moment they accept.
- The owner always sees everything — the business owner is never restricted, and no one can change their own access.
- Nothing changes until you choose — every existing teammate keeps full access to all channels until you decide to narrow it.