Filter a conversation by channel
When a contact reaches you on more than one channel, pick a channel in the conversation header to see just that channel's messages — or keep All channels to see everything together.
When you talk to the same customer on more than one channel — say a WhatsApp number and an Instagram account, or two different numbers — you can now show just one channel's messages inside their conversation.
What's new
- A channel selector appears in the conversation header whenever that chat spans two or more channels.
- Pick a channel to see only that channel's messages — both what the customer sent and what you replied.
- Leave it on All channels (the default) to see everything interleaved, exactly as before.
- Conversations that only use one channel are unchanged — the selector stays out of the way.