The dashboard now shows every channel
The "Messages by channel" card was leaving Instagram out, and you couldn't filter the dashboard by an Instagram account. Both are fixed, and the whole page is now an all-channels view.
Released 16 July 2026
Your dashboard already counted Instagram in its totals — but the "Messages by channel" card left it out, and the channel filter only offered WhatsApp. The page is now a true all-channels view.
What's new
- "Messages by channel" includes Instagram — the card used to show only WhatsApp numbers, so Instagram activity simply wasn't there, even though it was counted in the totals higher up the page. Each channel now appears with its own label: a number for WhatsApp, an @handle for Instagram.
- You can filter the dashboard by any channel — the channel dropdown now lists your Instagram accounts alongside WhatsApp, so you can look at one channel's figures whatever kind it is.
- Store orders aren't counted as a channel — an incoming order didn't arrive on a channel, so it doesn't show up as one. It still counts in your order figures, where it belongs.
- Nothing you have to do — no setting changed. If you only use WhatsApp, the page looks the same as before.