You control when WA.cr Support can sign in to help
Support can now fix things hands-on by signing in as you — only when you allow it, always time-boxed, and with every action recorded in your activity log. Switch it off anytime.
Released 15 July 2026
When you need hands-on help, WA.cr Support can now sign in to your business and fix things for you — on your terms, with everything on the record.
What's new
- A switch you own — Settings → General → Platform support access. It's on by default so support can help quickly; only the business owner can change it, and switching it off ends any support session immediately.
- Ask-first when it's off — support sends you a request with the reason. You get it in the app, on WhatsApp and by email, and you approve or decline in one tap.
- Approvals are time-boxed — an approval opens a 7-day window, and you can end it early anytime with "End access now". Your standing setting stays off.
- Nothing happens off the record — every support action shows in your activity log against your business with a clear "platform support: WA.cr Support" note, including when a session starts and ends.
- Unmistakable on screen — while support is signed in, the console shows a glowing border and a reminder bar, so a support session never looks like a normal one.
- Your approvals in one place — pending support requests also appear on your account page, right where team invitations do.