Chats stay with your customer when they change their number
If a customer changes their WhatsApp number or Instagram handle, their chat history now moves to the new identity automatically — and the old number is kept as a note on the contact.
When a customer changes their WhatsApp number or Instagram username, their chat and history now follow them automatically — instead of breaking into a new, empty contact.
What's new
- A customer's whole conversation, history and any pending messages now move to their new number or handle.
- Archive and read / unread keep working after the change — previously a moved chat could get stuck showing as unread.
- Instagram conversations that couldn't load after a change now open correctly.
- The contact keeps a note of the old number or handle and when it changed, so you don't lose that history.