Choose which custom fields show beside a chat
Tick the contact custom fields you want in the Inbox details, reorder fields within a group, and give each choice option a stored value of its own.
Released 5 November 2026
The contact details beside a chat now show the fields your team actually needs, in the order you want.
What's new
- Show in the Inbox details — tick a custom field and it appears beside the chat whenever it holds a value, under its group name, with dates, addresses and links shown in full.
- Associated contacts — a ticked associated-contact field lists each linked contact by name, and each one opens that contact's chat.
- Reorder within a group — drag a field onto another, or use the up and down arrows. The contact form follows the new order.
- A stored value for each choice — Dropdown, Radio, Checkbox and Multi select options show their label and the value saved on the contact. Options reorder with arrows, and a rule that depends on a choice field lets you pick its value from a list.
Worth knowing
- Existing fields start unticked, so the Inbox details show none of them until an admin ticks them.
- Changing a saved option's value warns you: contacts already holding the old value keep it.
- If numbers are masked for you, an associated contact's number stays masked.