A form reply can start an Auto Flow
Choose Form as a flow's trigger and a new response sets it off, with the answers already in hand as variables you can drop into any step.
A response to your form can now begin the conversation by itself.
What's new
- Form is a trigger in the flow builder — build a flow, choose Form as what starts it, and tick which of your forms should set it off. Tick none and every form does, including forms you create later.
- The flow begins with the answers already in hand — there is nothing to configure per flow. Drop
{{var.form_title}}in for the form's name,{{var.form_answers}}for every answer as one readable block, or reach for a single answer by its question — a question called "City" arrives as{{var.answer_city}}. - Answers can't be confused with the form itself — a form that asks someone's name gives you
{{var.answer_name}}, which stays separate from{{var.form_title}}. Neither can quietly overwrite the other. - A reply only starts a flow when it belongs to a contact — a flow sends someone a message, so there has to be a someone. A form with Add to contacts switched off, which is how forms start out, deliberately sets off nothing. Turn it on for the forms you want to follow up on.
- A reply that matched an existing customer stays put — if the email on a response matches a customer already in your contacts, and the visitor never proved that address is theirs, the response is still recorded but does not start a flow and does not touch that contact.
- A flow that fails to start never costs you the reply — the answers are saved first and separately. Nothing about a flow can take a response back.